Privacy Policy

Last updated: 24 October 2026

Dripki respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or purchase from us.

By using our website, you acknowledge this policy, subject to any consent required by applicable law.

1. Information We Collect

Depending on how you interact with Dripki, we may collect the following information:

Personal and contact information

• Name.
• Telephone number.
• Email address.
• Billing and delivery addresses.

Order information

• Products purchased.
• Order numbers and transaction status.
• Delivery preferences and order history.
• Information you provide when contacting customer support.

Payment information

Payments may be processed through third-party payment service providers. We may receive transaction confirmations and relevant payment details, but the collection and handling of sensitive payment credentials are subject to the payment provider’s systems and privacy practices.

Technical information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and interactions with the website. Cookies and similar technologies may be used for functionality, security, analytics, or advertising where applicable.

2. How We Use Your Information

Dripki may use your information to:

• Process and fulfil orders.
• Arrange delivery and communicate order updates.
• Respond to enquiries, complaints, returns, and refund requests.
• Provide customer support.
• Confirm transactions and help prevent fraud or unauthorised activity.
• Maintain, secure, and improve our website.
• Understand customer preferences and improve our products and services.
• Send promotional messages where permitted by law and, where required, with your consent.
• Meet applicable legal, tax, accounting, and regulatory obligations.

We use personal information only for legitimate purposes and in accordance with applicable data protection requirements.

3. When We Share Information

Dripki does not sell your personal information to third parties.

We may share relevant information with service providers where reasonably necessary to operate our business, including:

• Payment processors that handle transactions.
• Delivery and logistics providers that deliver orders.
• Website hosting, maintenance, security, and technical service providers.
• Analytics and advertising providers, where applicable.
• Professional advisers or public authorities where required by law or necessary to protect legal rights.

We aim to share only the information reasonably needed for the relevant purpose. Service providers may process information under their own applicable privacy terms and, where appropriate, arrangements with Dripki.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and measure advertising performance.

You may be able to manage cookies through your browser settings or any cookie preferences tool available on our website. Disabling certain cookies may affect some website functions.

Where consent is legally required for non-essential cookies or tracking technologies, we will seek that consent as required.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to protect their devices and avoid sharing sensitive information through unsecured communication channels.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, recordkeeping, dispute resolution, and legal compliance.

Retention periods depend on the nature of the information and any applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, seek correction of inaccurate information, request deletion where appropriate, object to certain processing, or withdraw consent where processing relies on consent.

You may also opt out of promotional communications by following the unsubscribe instructions provided or contacting us.

To exercise a privacy right, please contact Dripki through the contact details on our website. We may need to verify your identity before acting on a request.

8. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services. Those services may have their own privacy policies and terms.

Dripki is not responsible for the privacy practices of external websites that we do not control. We encourage you to review their policies before sharing personal information.

9. Children’s Privacy

Our website is intended for general shoppers and is not specifically directed at children. Anyone who is not legally able to enter into a purchase independently should use the website with the involvement of a parent or legal guardian, where required by law.

We do not knowingly collect children’s personal information in circumstances where doing so would be unlawful.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. The latest version will be published on this page with its updated date.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Dripki using the contact details provided on our website.

We are committed to handling your information responsibly and treating your privacy with respect.