Returns, Refunds & Exchanges Policy
Last updated: 24 October 2026
At Dripki, customer satisfaction matters to us. We want you to feel confident when shopping with us. This policy explains how to request a return, refund, or exchange if an order does not meet your expectations or there is a problem with your purchase.
1. Eligibility for Returns and Exchanges
You may request a return or exchange within 7 days of receiving your order, subject to the conditions below and any rights available to you under applicable law.
To be eligible, an item should generally:
- Be unused, unworn, and unwashed.
- Be in its original condition, with tags and packaging intact where applicable.
- Be accompanied by proof of purchase or your order number.
Certain products may be unsuitable for return for hygiene, safety, or other legitimate reasons, particularly where they have been opened, used, or unsealed. Any applicable exclusions will be communicated clearly, and they will not limit rights that cannot lawfully be excluded.
2. Items That Arrive Damaged, Defective, or Incorrect
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery where reasonably possible.
Please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs or videos showing the problem, where applicable.
We will review the information and advise you on the next steps. Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, exchange, repair, or refund.
Your statutory rights are not affected by the time frame above.
3. Size and Preference Exchanges
If an item does not fit as expected or you would prefer a different available option, you may contact us to request an exchange within the eligible return period.
Exchanges are subject to product availability and the condition of the returned item. We cannot guarantee that a preferred size, colour, or alternative product will be available.
If an exchange cannot be arranged, we will discuss the available options with you in accordance with this policy and applicable law.
4. Items That Cannot Normally Be Returned
Unless an item is defective, incorrect, misrepresented, or otherwise covered by applicable law, returns may not be accepted for:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without the required original condition or packaging, where applicable.
- Personal-care or hygiene-sensitive products that have been opened or used.
- Items clearly identified as non-returnable before purchase, where the exclusion is lawful.
This section does not exclude any consumer rights that apply under Ghanaian law.
5. How to Request a Return or Exchange
To start a return or exchange:
- Contact Dripki using the contact details on our website.
- Provide your order number and explain the reason for your request.
- Include photographs or other supporting information if the item is damaged, defective, or incorrect.
- Wait for our instructions before sending or handing over the item.
Please do not send items back without contacting us first, as we need to confirm the appropriate return arrangements.
6. Return Delivery Costs
If an item is damaged, defective, incorrect, or the issue is otherwise attributable to Dripki, we will communicate an appropriate arrangement for returning the item.
For returns requested because of a change of mind, preference, or sizing choice, the customer may be responsible for return delivery costs, where permitted by law. Any applicable costs will be communicated before the return proceeds.
7. Refunds
Once a returned item has been received and assessed, we will notify you of the outcome.
Where a refund is approved, it will generally be issued through the original payment method where possible. If that method cannot reasonably be used, we will discuss an appropriate alternative with you.
Processing times may depend on the payment provider or financial institution. We will communicate any relevant information about the refund process.
Where a refund is legally due, this policy does not permit Dripki to withhold it contrary to applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible before dispatch.
If payment has already been made and cancellation is accepted, any applicable refund will be processed in accordance with this policy and applicable law.
9. Important Notes
Please review product descriptions, sizing information, colours, and other product details before placing an order. If you need help choosing a product, contact us before completing your purchase.
We assess every return request fairly and aim to resolve concerns promptly.
10. Contact Us
For returns, refunds, or exchanges, contact Dripki through the contact details on our website. Please include your order number so we can assist you.
Thank you for giving Dripki the opportunity to resolve any concerns.