Shipping & Delivery Policy

Last updated: 24 October 2026

At Dripki, we are committed to making your shopping experience convenient, reliable, and enjoyable. We aim to process your orders promptly and ensure they reach you as smoothly as possible.

1. Delivery Locations

Dripki currently delivers to customers in Accra and other locations across Ghana, subject to delivery availability in your area.

Customers may choose home or designated-address delivery where available, or opt for pickup where a pickup option is offered at checkout or confirmed by Dripki.

2. Order Processing

Once your order has been placed and payment has been confirmed, Dripki will begin processing it for fulfilment.

Orders are processed with the aim of meeting the delivery timelines outlined below. Orders placed on weekends or public holidays may require additional processing time, and we will communicate any significant changes to the expected delivery date.

3. Delivery Times

Our estimated delivery timelines are as follows:

• Accra: Orders are generally scheduled for delivery the next day after purchase and payment confirmation.
• Locations outside Accra: Orders are generally scheduled for dispatch or delivery arrangements within two days after purchase. Depending on your location and the delivery method, it may take approximately 3–5 days from purchase for your order to arrive.

Delivery times are estimates and may vary depending on your location, order processing, public holidays, weather conditions, transport disruptions, and other circumstances beyond our reasonable control.

We will make reasonable efforts to keep you informed if your order is expected to take longer than anticipated.

4. Delivery Fees and Pickup

Applicable delivery fees will be calculated or displayed at checkout before you complete your purchase. Charges may vary depending on your delivery location and the delivery option selected.

If you prefer to pick up your order instead of having it delivered, you may select the pickup option where available or contact Dripki to confirm the available arrangements.

Pickup locations, collection instructions, and any applicable conditions will be communicated before your order is collected. Please wait for confirmation that your order is ready before visiting a pickup location.

5. Providing the Correct Delivery Information

Customers are responsible for providing accurate and complete delivery information, including their name, telephone number, delivery address, and any useful directions.

Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

If you need to update your delivery details, please contact Dripki as soon as possible. Changes may not be possible once your order has been dispatched or assigned for delivery.

6. Receiving Your Order

Please ensure that you or an authorised recipient is available to receive your order at the agreed location.

If delivery cannot be completed because the recipient is unavailable or the delivery details are incorrect, additional delivery arrangements or charges may apply. Any applicable charges will be communicated before proceeding.

Please inspect your order upon receipt and contact us promptly if you notice an incorrect, damaged, or missing item.

7. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact Dripki with your order number so we can investigate.

We will make reasonable efforts to provide updates and resolve delivery issues. If an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

8. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact Dripki as soon as possible.

Cancellation requests will be considered based on the order’s processing and dispatch status. Once an order has been dispatched, cancellation may no longer be possible.

Any applicable refund will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

9. Contact Us

For questions about delivery times, fees, pickup arrangements, or an existing order, please contact Dripki using the contact details provided on our website.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with Dripki.